Refund policy

Last updated 10 October 2026

Our service is paid for with prepaid credits. This page explains how to cancel and when you can get your money back.

What you buy

You buy credits in advance, and calls to our API use them at our published rates. There is no subscription. Nothing is charged again unless you turn on automatic top-up.

Cancelling

• You can turn off automatic top-up at any time in the console. No further charges are made after that.
• You can stop using the service, or close your account, at any time by contacting us. There is no fee for cancelling.

Refunds

• Within 14 days: if you ask within 14 days of a purchase, including an automatic top-up, we refund the credits from that purchase you have not used, in full.
• Used credits are not refundable.
• After 14 days, unused credits are not refundable, except where the law requires a refund, or if we close your account when you have not broken our terms. In that case we refund your unused credits.
• Charged in error: if you were charged twice or by mistake, tell us and we will refund the charge.

How to ask

Contact us from the email on your account, with the date of the purchase. Stripe, our reseller and merchant of record, handles the payment side: refunds go back to the original payment method through Stripe, usually within 5 to 10 business days. For questions about a receipt, tax or a payment, you can also use the help link in your Stripe receipt.

Your rights

This policy does not take away any right to cancel or get a refund that the law of your country gives you.

Contact

If you have questions about this policy, contact us.